Hey Google, you’re really starting to piss me off!
And I’m not just talking as an Internet marketer, but also as a consumer.
Most Internet marketers and the folks that use your products and services are too scared, or fear reprisal, to say anything – so somebody needed to call you out on all the crap you’ve been pulling lately.
I decided to take on that challenge and write this open letter to help you learn from your mistakes and change your ways.
After all, you’re only biting the hand that feeds you.
Let’s get right to it.
Here are just some of the things that are chapping my ass:
Panda:
Never has an animal this cute and cuddly stricken such fear into the hearts and minds of legitimate website owners and operators.
We all know the intent of the update(s), why it needed to be done, and that one day the Internet will be a better place because of it.
All that being said, you blew it on this one.
Sure, you gave us some pretty darn useful guidelines as to what constitutes “high quality” websites (thanks for that by the way), but you never told us what to do if we already had a high quality website – by your own standards no less – that received a major smackdown.
What are we supposed to do if our content is already of the highest caliber, but our rankings, traffic and businesses got slaughtered as a result of Mr. Panda?
On top of that, what the hell are we supposed to think when you go against your own quality guidelines and rank a spammy/smutty/scraper website above a REAL, useful website?
I think Rick Santorum might also have a personal bone to pick with you…
As a matter of fact, you’re even asking for OUR help to fix your problem!
I guess you aren’t above acknowledging you didn’t get this right either, so let’s keep this simple.
How 'bout a nice handy set of instructions on how to systematically fix Panda ranking problems instead of some vague, obtuse and somewhat condescending criteria that can be very subjective depending on whom you ask?
Fair enough?
(Not Provided):
Really Google? You’re withholding the very keyword data from me that my customers and their customers are using to search for and find our products and services – for the benefit of consumer protection?
Really…?
So let me get this straight:
If a potential customer is logged into any Google application (Gmail, Analytics, FeedBurner, Google+, etc.), their browsing is anonymous and we CAN’T see what search terms they are using to find our websites using YOUR analytics software.
However, if a potential customer is not logged in (which you have to go out of your way to do), we CAN see what search terms they are using to find and click through to our websites.
Ok, I can understand that, I’m all for consumer protection and all.
Except for one small problem: We can still see that same referral data (whether the potential customer is logged in or not) from our PAID AdWords accounts!
So which is it: Are you protecting consumers while hurting us as advertisers, or are you helping us as advertisers while hurting consumers?
Or is it merely that so long as we pay you, then you’re perfectly willing to violate your own defined standards for “consumer protection”?
Either way, I just want to say thanks.
Thanks for withholding up to 20% of keyword data - and in some cases much more – that could help me actually make the web a better place.
Google+:
This is one of my favorites.
Hey we all wish we were as big as Facebook and had over 800 million users spending hours on our websites each and every month.
So as a result of user envy you’ve decided that – in our best interest of course – you’re going to force everyone who cares about their Internet marketing, rankings and social media presence to open up a Google+ account, endorse it on our websites, and make others use it too, so that you can grow your own user base and make a run at Facebook, Twitter, et al.?
Nice.
That should go over well with Mom and Dad – after all, they just opened their Facebook accounts and have been looking for a way to “Circle” little Jonny so he doesn’t see all their private chatter about him.
That’s also really going to go over well with all my clients who have already spent thousands of dollars on their social media presences only to be told – by me no less – that if they don’t get on this Google+ thing their rankings and SEO might suffer because – in your infinite wisdom – you are now promoting Google+ results over other organic and paid results.
Yet another redundant and force fed social network we have to spend time setting up and optimizing? Really?
Oh, and don’t get me started on that whole Search Plus Your World (SPYW) crap where I now have to filter my own search results!
And I’m not the only one pissed off about this whole thing either.
Seems like you’ve once again attracted privacy and antitrust concerns.
Hey it’s better to ask for forgiveness right?
Pharmacy Ads:
Thanks for helping a convicted con artist set up illegal pharmaceutical and supplement ads!
Much appreciated.
Hey, at least his time was well spent helping you and prosecutors find the cracks in your system, which did get you nailed for doing this across the board to the tune of $500 million.
I know we Americans really like our “pharmaceuticals” and we’ll go to great lengths to get them, but isn’t your mantra “Don’t Be Evil”?
Just sayin’…
“Updated” Privacy Policy:
Listen, I really appreciate you for updating your stalker privacy policy and making it just one document.
I mean, before there were just too many disparate documents across multiple platforms to wade through.
But now…
Heck, I might even pour myself a cold one, maximize my computer screen and actually sit through this baby, ‘cause I know you would never make the same mistake that you did with that whole Google Buzz fiasco – Right?
Fortunately, there are others who have our back, and tell us that all this new policy does is reinforce the old one(s) – you know, where you told us in not-so-uncertain terms that we can’t opt out if we want to actually use Gmail, Google Analytics or other cool stuff that might prove useful every once in awhile.
I know some are pretty upset about this policy as well as your latest breach overriding privacy controls for iPhone and Mac users – but not me.
I’m stoked that I don’t have to read over 60 different documents now.
And, from watching your nifty little video (below), I’ve come to really respect and admire these changes, because now you will be able to provide me with a “better, more intuitive experience” as you track my search history.
Thanks for thinking of me.
Overall Hypocritical & Bullying Behavior:
Geez, I feel like this list could go on forever.
But, since I know you you’ve got plenty more disruptive behavior to get to, I’ll just focus on some of the latest hits of your hypocritical and bullying ways:
- Paid Links: It’s wrong to buy links – Right?
In fact, if I do it, you’ve made it very clear that I’ll get spanked on my backside.
Great, got it.
So why the hell are you purchasing links for Google Chrome?
- Page Layout Penalty: According to your new guidelines on page layouts, websites with too many ads on them, specifically “above the fold” – those at the top of a webpage – will be penalized.
Ok, I can see that.
Nobody likes clicking on a site expecting content and then having to wade through gobs of advertising.
I think we’re in agreement on this one.
Except for one small problem: Your entire search engine is TOP HEAVY with ads!
(Image taken by Daniel Weadley)
And to top it all off, you recommend websites squash the crap out of their own content by surrounding it on all sides with ads from your advertising network.
From your own guidelines:
“All other things being equal, ads located above the fold tend to perform better than those below the fold. Ads placed near rich content and navigational aids usually do well because users are focused on those areas of a page.”
Umm…yeahhh…
- Google Affiliate Network: I just caught wind of this one via a great article.
Essentially you don’t allow the promotion of “weapons related merchandise” on your affiliate network.
Sounds fair, after all you don’t want to actively promote violence and stuff.
But what about hunting or fishing blogs?
How is a knife used for cleaning and gutting a fish different from the one you use in your kitchen to chop up tonight’s meal?
In fact, your own detailed weapons policy prohibits promoting guns, ammunition and knives "such as butterfly knives, switchblades (and) disguised knives," but specifically allows promoting kitchen knives and swords!
Swords? Say what?
- Censored Results: Remember that whole “Don’t Be Evil” thing?
Well, it looks like you caved in to a communist government by specifically censoring search results for users in China.
I don’t have to tell you how this looks, do I?
Thankfully you’ve already reversed course on this.
- Being a Bully: You’ve been accused of many things Google, and being a bully is high on that list.
I could go on for days about the things you’ve done to others, but for me personally, I’m not happy with:
--> Slowing down or throttling applications that frequently use your search results for their software, API or tools.
Once again, you’re in effect biting the hand that feeds you.
Our applications and searches power an entire industry that is bringing you lots of money – billions, in fact.
So stop messing with us.
--> Not showing links or anchor text to a page for “competitive reasons.”
You claim that showing this data will help fight spam, but come on – you know that every other app/program for SEO does this already, so what’s the difference?
Your data could help alleviate a lot of confusion and bring some sort of standard to the industry as we attempt to help our clients.
Again, you’re just biting the hand that feeds you – namely SEO’s and Internet marketers trying to help your users find great websites and content.
I could go on, but I don’t have all day.
In fact a client just left me a message asking why they are being outranked on Google “by someone with this Google+ thing”…sigh…
In Conclusion:
Don’t forget Google, that when you were in your infancy, it was companies like mine that brought you to prominence – and we keep you there to this day.
You’re riding on the backs of millions of businesses and users that advertise on your networks, use your products and spend countless hours with you every single day.
When you first started out, you were a speck on the horizon – an upstart with a funny name.
If you keep this disruptive, manipulative and oppressive shit up, we’ll have no choice but to move on, leave you behind and find – or create – something else
A useful entity that appreciates us, is transparent and honest, eats their own cooking and actually understands that we have a choice.
And while you’re really starting to piss me off, I’m making this effort to reach out to you in the hopes that you will see the light, get off your high horse and do right by the community that brought you to where you are now.
One can only hope that “Don’t Be Evil” also extends to being wise enough to listen to those you serve.
Having done a hell of a job asking for Happy Customers to place directly a POSITIVE REVIEW in our Google's place profile, (http://bit.ly/qNzyd9) I have become really PISSED OFF WITH GOOGLE after seeing that at least 8 legitimate reviews have been taken for NO REASON.
What is going on?
What criteria are they using to take them out?
Hey Juan,
Thanks for bringing up something that I totally missed!
Google Places listings!
This has been a notoriously fickle and ever-changing platform where your listing can rise or fall seemingly without any reason at all, not to mention the long delay in actually updating listings, getting them into the system in the first place, and then correcting mistakes or hacked accounts!
Google's customer service for places is non-existent and they refer you to a forum, and good luck getting help there!
Thanks for bringing this to the discussion!
Ironically, I decided to +1 this...
@ Chris, well, I guess that if we have enough people shouting they may listen to us.
I made also a short post with links to other complains.
http://blog.landinidesign.com/google-disappointment/
Great Article. I might add;
o how does google explain her very active approach of advertisers that are being served by adwords agencies? How does she explain to these agencies that bring in billions, she actively tries to get a direct relation established?
o allowing $cientology ads. Same with pharmaceuticals-> how can you allow an illegal, criminal and fraudulent company to advertise?
o after spending millions per month with google, for many years. do you think advertisers as booking will really appreciate your strive towards hotel listings, flight offers, and the whole iata acquisition deal? Thats' biting the hand that feeds you, isn't it?
o banning Made For Adsense sites, but still offering a domain parking service with very thin content and no added value?
We could extend this list for ever. Maybe someone should open a wiki where the faults or misbehaviors could be categorized and maintained.
Google - you've brought brilliant products and simplified a lot. But you are no different from McDonalds. Don't pride yourself on false claims.
I like the idea of a wiki!
Wonder if Wikipedia would allow us to set up an "Google Misbehaving" entry?
We might easily set up a private wiki on Amazon EC2, they have complete AMI's that include Wiki. Just two simple steps, find a name, define categories. can you PM me for contact details?
Hay Maarten,
Looks like they already beat us to the punch!
http://en.wikipedia.org/wiki/Criticism_of_Google
Now we can simply go directly to the source and add our complaints to the list.
I am using mainly google for adwords and I am so tired of their permanent changes. It is always for the benefit of the user (well that’s what they pretend), but what about the paying customer? Moreover, for people with big accounts, some minor changes sometimes require hours of additional work to adapt campaigns, keywords or text ads to the new change. Most of the time the real benefit is only for google because it simply increases the customers costs.
Bit late to that party Chris.
I've been taking G to task over their stupidity for years :D
You missed out MayDay, Googles poor undersanding of "the little man" in the SERPs, their ignoring Attempts to Own the SERPs, Poor usability on numerous products, making Metric based decisions and ignoring the power users etc. etc. etc.
That aside - good job man!
Just do be careful - voice of experience ... push G too far and there is a bit of a backlash.
I'm banned from all the forums, and several googlers have me blocked in G+.
But do keep it up!
Yep, that's what I've gathered from a lot of folks...
They are afraid to even suggest Google is doing anything wrong.
It's a shame really that people get so caught up in the day to day money making for their businesses that they fail to see the big picture.
If nobody ever calls out a company or boycotts them or makes their life a bit uncomfortable, nothing will ever change.
And while Google hasn't crossed any lines that they can't come back from, if you add up the totality of what they've done, they've become more than a necessary evil.
Attending/speaking at SMX West next week in San Jose. Can't wait to hear Susan Wojcicki's spin on all of this.
Signed,
also pissed off in N.H.
Yep, I saw that...don't you think that is a bit of a conflict of interest to have her speak at a SEO conference?
That will definitely cloud the judgment of some folks don't you think?
I listened to Susan's talk at SMX and thought it was pretty poor. Nothing particularly insightful, defending all the Google sign in, google plus SERP results, etc as "enhancing the search experience" and a fanboy moderator. She did share her most amazing story of the perfect online ad. She emailed a bunch of her friends to find the best Chinese teacher for her daughter. Several friends emailed back the name of a great Chinese language instructor. That same day an ad for the same lady appeared as an ad on her gmail page. Odd, I don't find that "amazing" but incredibly creepy. Apparently Google is reading our gmail account email. Makes me think twice about my use of gmail. Another sign of Google being way out of touch.
Hey Lorna,
Great story and insight, thanks for sharing!
As the saying goes, it won't be soon before long...or is it the other way around?
Either way, meaning: get used to it if you plan on using Google for business or personal uses as time goes on!
Did you guys said Wikileaks??
http://wikileaks.org/
LoL.......:)
Thanks Chris for the post. This was well said and well done. Google thinks that they can do what ever they want? An old saying goes "What goes up must come down".
Google is hurting the hand that feeds them.
I will share this post to all my friends
There is a petition at Change.org, which only requests one thing about the new "privacy" policy: That Google ask openly and fairly and make it clear to people what they're actually agreeing to. They CLAIM that they're making their privacy policy easier to understand, but they're actually getting more and more adapt at hiding what you're really agreeing to. If the implications were really clear to users, I suspect that many wouldn't accept.
http://www.change.org/petitions/google-ask-fairly-about-our-privacy
All the best,
Christian
Great list, and yes I think google are suffering from the "too big to fail" or is it "too big to be taken to court", or maybe "too big to worry about DMCA ourselves".
I am truly beguiled by Googles do as we say and not as we do approach to illegal content. My example is the uploading of image content to google+ even before the privacy change. They would delete all EXIF data and many many orphaned copies of the image. This of course is against DMCA rules. They do the same with image search when they make a cached thumbnail copy without EXIF. I don't like this as it is one of the things that can be done by an image creator to copyright they content. yet google totally ignores this. Just you try to get their hosting company to take them off line due to copyrights infringements.
I am often amazed at the amount of spam comments that I get on my blog/plugin pages that have google.com as the website. I would consider this to be just some cloaking if here were other links inside comment, but no.
Does this mean that google.com pays people to put in spam comments? maybe not, but it's certainly suspect.
anyhow, I have to agree with you, google needs to take a long hard look at it's self in the mirror and say "Do I do what I tell others to do?"
regards
Andy
Great Post.
Google is a company, they can do what they want, (just like Facebook). However, Google has been loosing search engine market share. A major reason as to why they are buying up all the other search engine patents they can find. Shoot, if they could they would buy out Bing and Yahoo.
However, pretty soon, someone is going to release a book on the failure of Google and what led to it's ultimate destruction.
Google is totally killing itself. Problem is, the great minor search engines (blekko comes to mind) are not gaining the traction or support they need to actually have a fighting chance.
In a nutshell, the Internet has absolutely screwed itself. Unless something breakthrough, or something basically simple is done. The internet is going to come crashing down like a house of cards. We are in a second bubble, that is totally about to burst.
Hey Chris,
Remember before Google came to prominence there were other engines that we used like Yahoo, LookSmart, Lycos, etc.
Sure they are gone now, but that is because Google had a better way.
Bottom line, if someone, or something better comes along, the market will react.
The same thing happened in the browser wars -- IE dominated then this little browser called Firefox came along -- people wanted another solution, a better browser that didn't crash and worked right, and guess what? They got it.
Like you said, Google is already losing market share, so something is already amiss.
Chris
My reason for Google starting to piss me off is rather small, but I'll just add it to the mix. I hate predictive search! I am getting very fed up with typing something into google search and it not only giving me the most mainstram options as suggestions to choose from while I am typing, but also just simply replacing the things I am typing in with some other random bullshit! It's very patronising, rude and it reminds me of some of the reasons why designers hate microsoft word so much. To many assumptions made about what you want to do and in googles case also about who you are.
I also hate the "google instant" feature and I feel like it takes away from the reason you go to google in the first place- to look up something YOU want to look up, not what every other person in the world wants to look up! I know how to turn it off most of the time, but sometimes on certain browsers or computers it won't turn off and makes me incredibly angry!
I also don't like how they keep changing other formats, like how Youtube and google images look. It worked perfectly before, so why did it need to be changed?
Unfortunately, I keep having to use google because I don't know of many other options (Bing commercials piss me off, so I don't use them, and Yahoo... well, google just comes to mind first.) I mean, if its name is a commonly used verb, then you really don't think of anything else.
I'm sure no one cares, but as a side note, my lack of using "G" to write "google" is just my subtle little way to show disrespect/hatred.
I don't think they care anymore, maybe never, well not enough since they were tripping over the oil can to polish their first algo. They are extremely liberal and very left thinking political machine. I doubt they will ever truly get it at this point. To many high powered friends, in the end they are just another web machine bent on doing whatever the heck they like.
Hey Chris,
I think you totally missed out on Larrys and Page xmas wishes !! They have promised to sort all this shit out !
http://www.xmaswishes.info/
(yeah RIGHT !!)
They just stole half our Google Analytics accuracy: http://analytics.blogspot.com/2012/02/making-google-analytics-even-speedier.html
@Remi: From what I understand, this is actually a help not a hindrance -- you can choose either faster reporting with less accuracy, or slower reporting with more accuracy with a sweet spot thrown in the mix.
Believe me, I'm appalled by many of the things I referenced in my article, but this seems to be ok...perhaps I missed something?
echoed my thoughts there Chris. Sad to see such a loved company as Google (mis)using its power in multiple ways for global dominance.
Spot on. Go for it Chris.
Google are essentially a contradiction. Claiming to be in the consumers interest while all the time stealing data and withholding the market. It's B'sh1t.
The Emperors clothes will slip eventually. In the UK they've started a programme in Oxford looking at how we get the brightest to focus on why Google/Twitter/Facebook are all coming out of the US and our brightest don't compete in the field. Expect Govt and private money to push sponsorship of programmes targeting these sectors.
The sooner we have some competition that challenges search the better. Why haven't we got a Mozilla/php of the search engine sector?
A
Hear, hear! Google, you have become something we all hoped you would NOT become. Anyone who owns a website or searches the internet needs to read this (witty, but sadly true) article - which is 100% of us!
I call this the Big Truck rule...on the street the guy with the biggest truck can do what he wants. The bummer is Google has their hand in everything. Until we start using a different search engine, they will have all the power. We gotta play their stupid little game.
Chris,
Excellent post and one that I agree with wholeheartedly . In fact, I wrote an article back in January entitled “Google, what the (bleep) are you doing?” which expressed similar concerns regarding the recent actions by the Mountain View search giant.
Google is obviously motivated, like any publicly traded corporation, by money. That’s understandable. However, in the process of trying to grab as many ad dollars as possible and coerce users into products they don’t want, they are alienating many of us who had been initial advocates for the “do no evil” company we originally knew.
If interested, you can read my post at: http://www.webranking.com/blog/google-what-the-bleep-are-you-doing
Hope you don’t mind that I have included the link. Once again, great post.
Chris Lister
Director of Business Development
WebRanking
Good comments being posted and unsurprisingly all of the same ilk. I genuinely believe they will falter. People will see through it as they get more and more greedy (which they are already) they will cause privacy incidents and the word will get out (probably ironically via their own system) and people will start to use other systems in their place. The EU is challenging their updated privacy policy saying it doesn't meet EU standards. Hopefully not just talk. The problem is they are growing into more and more streams making it very difficult to break free of them. I just hope Facebook or the like pulls out of the bag a search system that they align to their website and Google will go pop overnight in the UK. Over 50% of internet time is spent on Facebook alone. It could wipe Google out without trying.
Now to figure out how to find the balance so we don't bite the hand that feeds us! When another solution comes around - I'll be glad to jump on board.
They are pissing me off too, I have six reviews 1 bad review, when someone clicks on my Map Marker , the only comment that comes up , is the bad comment, PLUS!! I paid for my google places and when I click on My busineses map marker, my shop and another shop comes up below with a very competitive price and that bad review, do you really think they are going to click on my business after all that!!!!!!!!!!! and what does Google say " Well , they have just as much right to be there as you" NO!! I paid for that map marker so when someone clicks on it, My shop is suppose to be there... OH I AM SO MAD!!! and they wont do a frikkin thing,,,,
Googely-bum is what we call it in our home....it's not allowed in here ...googley-bum has totally let my babies down
I am SICK AND TIRED of needing a google account for EVERYTHING (among other things)!! I don't want to be logged in that way and it pisses me off that google is trying to make me. I can't even log into my youtube account via my ipad because it wont let me. It is making me log into my google account...which isnt too terribly awful except for the fact that I DO NOT WANT a google account!! I have an email account already that I dont intend do switch from...And that would be the only reason I would use a gmail account. Get it together google before I drop your ass completely!!!!
You are absolutely right. Consumer and business owner here. And I am exercising my right to find alternatives to your stupid asses. My God! How I hate google! I realized that I was getting angry and pissed off every single time I used a google product. YES! EVERY TIME!!!
Now I use firefox.
Now I use duck duck go.
now i have an iphone.
now I use another email provider
now I let apple be my GPS and show me the way.
So I should be in a better spot right now correct?
Why am I here?
Because I just wasted an entire friggin hour of my life trying to get simple netflix app to work on my daughters DROID TABLET!!!!
FUCK YOU GOOGLE!!!
I'm pissed off with Google. I'm trying to log in to my account that they say was deleted so when I try to get back into my account the will ask me witch email I'm trying too sign in so the ask me my name and ask me to type in my old password as my password had been changed then send me verification code to an unknown email so I can't access it but the keep on repeating the same questions over & over and still don't allow me access to my email and keep repeating the same questions like I've got loads of time to waste with idiots on the other end of Google pissing me off really pissing me off thick if you ask me the need to get it right or get them selves right instead of pranking round on Google
I totally agree with you Chris. Goggle is a pain in the arse. Until just recently I enjoyed bringing up Planet free online jigsaw puzzles. Impossible now because of Google Games that are always at the top of every page, after page, after page. Very pissed off.
Jan X
Reminds me of when the government essentially told Google and others to equally advertise politics, and mind you I'm a registered republican, but for every one Pro-Trump add I got twenty-two Pro-Biden adds. And I constantly marked both as irrelevant or repeatative. SIGH....
I just wrote the exact same thing, that I am "pissed off" with Google/Firefox! Whenever I have browser info, they just decide that they RIGHT NOW, have to update whatever!! I don't even understand all of the technical excrement, and I don't want to. just let me do what I need to do and leave me alone to do it! Baruch B'Shem Yeshua
I agree too many ads and always last page scrolled never get the last page of article I spent time reading and scrolling through adds.This has happened a number of times.Real pissedToo many times never again will I bother to waste anymore time with articles with ads and no last page